Roles and Responsibility
Orientation for New Hires – 2 Day process where we explain MSI history, Overview, BPO processes & Basic Business Communication
Assessment for new hires to evaluate their understanding on the orientation given – conducted after a week of on-boarding & uploading the assessment under their training log
Maintaining the Training portal by creating training items, uploading training content & cleanup of training items. Creating and maintaining the process manuals for all BPO teams
Coordinating & creating cross trainings within MSI BPO Teams.
Creating, Assigning & Coordination of Refresher Trainings, Product based trainings & Other Trainings
Work on Content development and maintaining of various aspects of the business such as MSI Services website & Internal MSI BPO links (Process & Contact List, Reporting Time & MSI BPO Events Calendar
Work with IT team to enhance applications & provide feedback on bugs and errors while using applications
Perform additional duties as required and or requested.
Desired Candidate Profile
Graduate / Post graduate in any discipline with overall 1-2 years of experience in delivering training
Strong attention to detail and has ability to learn quickly.
Needs to have basic knowledge with popular Microsoft Office programs e.g. PowerPoint, excel, word etc.
Excellent written and verbal communication skill must be able to create content and prepare reports
Ability to work independently and in a team environment.
Demonstrate sound work ethics.
Flexible to work in shift