Order Management

Sales Support

About MSI Services Pvt Ltd

MSI Services in India is a subsidiary (Captive Center for IT/ITES) of MSI USA. MSI is an MNC with 3500+ employees in USA. MSI Services India offers IT & ITES services to MSI USA and has its India office in Vansant Nagar, Bangalore, India with 650+ employees.

We plan to grow further and offer best in class Employee Benefits. For more details visit our website –

If you enjoy working in an entrepreneurial results oriented environment where respect, teamwork and innovationare the value drivers then MSI is the right place for you. MSI values Customer First, Continuous Learning,
Collaboration, Caring and giving back to Community. Having grown over multiple times in size in the last ten years,MSI is seeking individuals looking for a long-term career and upward mobility.

MS International Inc. is a leading nationwide distributor of flooring, countertop, wall tile and hardscaping products. Headquartered in Orange, California, MSI maintains more than 40+ distribution centers across the United States and Canada. For more details visit our website -

MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. 

Summary : The order management team at MSI is a highly efficient and detail-oriented group responsible for processing customer orders with precision and timeliness. We excel in inventory management, maintaining
optimal stock levels to meet demand without excess. Through clear communication and adept use of technology, the team ensures exceptional customer satisfaction by fulfilling orders accurately and promptly.

Esssential Duties And Responsibilities:

  • Processing sales orders for the company's sales divisions.
  • Developing documentation related to support.
  • Planning inventory control.
  • Arranging distribution of products.
  • Solving problems in cases of product returns.
  • Placing orders, processing return requests, and entering credits.
  • Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
  • Communicating with customers about order status, any delays, or problems with their requests.
  • Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
  • Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
  • Performing additional duties as required or requested.

Desired Candidate Profile

  • The candidate should possess minimum of 1–3 years of experience in an international process;specialization in Order Management is preferred.
  • Should be a fast learner.
  • The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
  • The candidate should have the ability to multitask, prioritize, learn more, and be flexible.

We prefer immediate joiners or short notice joiners